Customtify team always works around the clock to make sure your order is delivered as soon as possible

The total processing and shipping time is normally 10-20 business days for orders if there are no unexpected postal problems. For more detailed information, please refer to our timeframe: Shipping and Delivery page

The shipping notice with tracking information will be sent to your order email from which you can easily track its route. Please kindly check the spam/junk folder as well in case it isn't in your inbox.

We understand that it might be frustrating to not get real-time updates on your order's current location. During peak season, it is normal if your package is shipped without tracking information, but you can be assured that your package will be delivered within our committed timeframe. This can be due to (but not limited to) weather incidents, customs clearance, or carrier backlogs.

In case your order is stuck for 10-15 days, please email us via: Contact Us ,so that the problem can be sorted out as quickly as possible.