DELIVERY AND SHIPPING
Standard and Expedited Delivery
For standard shipping, orders will be delivered by the national postal service of the destination country. For shipping outside the United States, you might be required to sign on the package to receive the item and thus please choose an address that someone is available to receive the package during business hour.
For expedited shipping, orders will be shipped using various delivery services, depending on the destination. The shipping fee may varies by destination and the size of your order. For expedited shipping fee, you need to contact email@example.com to get further information.
• Do you ship internationally?
Yes, we do offer worldwide shipping!
• How long does shipping normally take?
For US orders :
Standard Shipping: 7-15 business days
Expedited Shipping: 4-5 business days
For non-US orders :
Standard Shipping: about 7-15 business days
Expedited Shipping: 4-5 business days
Affected by Covid-19, there will be some delay on the delivery.
Delivery time is not guaranteed for Standard Shipping and thus we would suggest Expedited Shipping if there is a date that you would like to meet. The above are estimated time required by the postal service and does not include the processing time of the Customs in the destination country. In some cases the local Customs office of your country may require additional documents and time to have your package cleared, and this may also cause further delay on the delivery.
• How can I get my track&trace code?
Every customer will receive their track&trace code automatically, once we have your order ready for shipping. The track&trace code will be sent to your Email, which you filled in our system. In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.
• Will my package be delivered to my house or to the post office for me to pick it up?
Your www.customtify.com order will arrive at your house. There may be exceptions that door-to-door delivery service is not provided in particular cities / areas / countries, though this is rare.
• When will you ship my order?
Orders placed using our standard shipping will be processed within 3 business days.
Please allow extra time for your order to be processed during public holidays and busy periods. Customs and Postal Service may also require extra time to work on the processing / delivery during peak season or before major festivals (e.g., Valentine's Day). For details on public holidays in the destination country, please refer to the local government website. Please also note that delays may occur as a result of pending payment authorizations.
• How do I track my order?
For US orders, you can track your order through: www.usps.com
For Canada orders, you can track your order through: www.canadapost.ca
For UK orders, you can track your order through: www.royalmail.com
For AUS orders, you can track your order through: www.auspost.com.au
For worldwide common tracking tool: www.17track.net
• Why do I have to pay the standard shipping fee for my order?
Free standard shipping is applicable only to orders with total value (after discount) over USD 19.99 under normal circumstances, and a flat shipping fee will be required otherwise. Please also note that shipping fee is non-refundable.
Import Taxes & Duties
Some countries outside the United States may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. For further details of charges, please contact your local Customs office directly.
Still not getting your answers? Email us anytime at firstname.lastname@example.org .