Terms and Conditions

By purchasing from Customtify, you agree to the following terms and conditions. Please read them carefully.

PRIVACY POLICY 

  1. Customtify is aware that the security of your private information from the use of our website is an important concern. We take the protection of your personal data very seriously.
  2. When you register at our site, you will be asked to submit some personal information, such as name and contact information.
  3. Customtify will safeguard your personal information. Under no circumstances will we disclose or share your information with any unauthorized third party.

PAYMENT & ORDER

  1. Currently, for safety and convenience, we prefer to accept credit card & Paypal as our main payment methods.
  2. Orders will be shipped within 3-7 work days upon receiving. A tracking number will be e-mailed to you only after the order is shipped. Or check from order status page. For most part of worldwide, the orders are supposed to reach your door. 

Please track the status of the parcel via the tracking number provided in email. Then, contact local post office for the parcel if not received within expected shipping time.

Finally, contact us for further information.

DISCLAIMER AND LIMITATION OF LIABILITY

  1. Customtify strives to be as accurate as possible and intends that the colors, designs, and style of the products that appear on this site reflect those of the actual product.
  2. However, Customtify does not warrant that product descriptions, pictures or any other content of Customtify is accurate, complete, reliable, current, or error-free. Variations caused by technical, typographical, digital, or photographic reasons may occur.
  3. Actual colors and the "look and feel" you see on the Customtify site will depend on your computer monitor and on other technical factors.
  4. If a product offered by Customtify itself is not as described, your sole remedy is to return it in unused condition.All of Customtify products are guaranteed against defects for 99 days from the date of the invoice. Except as expressly stated herein, Customtify disclaims all warranties, either express or implied, of any kind with respect to products sold on the Customtify site.
  5. You agree that the sole and exclusive maximum liability to Customtify arising from any product sold on the Customtify site is the price of the product ordered.
  6. In no event shall Customtify, its directors, officers, employees or representatives be liable for special, indirect, consequential, or punitive damages related to products sold.

INTELLECTUAL PROPERTY & USER CONTENT

  1. Validity of Uploaded Content
    By submitting any content to our platform—including images, text, graphics, names, or other creative materials ("User Content")—you confirm that you either own the rights or have proper permission to use it. This includes any third-party content like logos, quotes, or photos. We rely on you to ensure your uploads comply with all relevant copyright, trademark, and usage laws. Although we have set up a platform review mechanism, but we cannot guarantee 100% identification of infringing or illegal content.
  2. Responsibility and Liability
    We assume no liabilities for any content uploaded by you. You are fully responsible for the content you upload. If any claim, dispute, or legal action arises because your User Content infringes someone else’s rights, you agree to handle the matter and indemnify us from any loss or damages relating to such infringing claims plus any related costs (including reasonable legal fees).
  3. Our Rights to Moderate Content
    We deeply respect creativity and intellectual property rights, and we believe our users do too. To keep our platform safe and trustworthy, if our platform review mechanism finds the content you uploaded that may violate laws, infringe IP rights, or go against our Terms of Service, we’ll reach out and give you the opportunity to revise or replace it. If the necessary change request is not complied with, we may remove the content immediately and suspend or terminate access to your account. While we hope it never comes to that, these steps help us protect the integrity of our platform and the community we serve.

RETURN POLICY

  1. Your satisfaction is our top priority. For defective products, we offer a 99-day refund or replacement guarantee, starting from the delivery date.
  2. Please note that once an order has been dispatched, we may not be able to revise or cancel it. Such orders will be handled according to our Return Policy.

CONTACTING Customtify

  1. If customers have any comments, questions, or concerns regarding the Policy or any other issues regarding privacy and security, please do not hesitate to contact Customtify customer service representatives.
  2. Email us: service@customtify.com

  3. Office Address: No.27-938, Building 1-3, Pingtung City, No.25 Huaping Road Huada Street, Gulou District Fuzhou Fujian 350000